Update Regarding Consistent Crashes


  • Community Manager

    Greetings!

    As many of you have made us aware of, there has been an issue present since the release earlier this evening preventing many of you from logging into your existing characters.

    We now believe to have resolved this issue with the fix we just pushed to all channels.

    However, if you still encounter any further crashes upon entering the world with one of your characters, please give us the following information:

    • Character Name:
    • Family Name:

    We hope that this hotfix will allow all of you to properly experience the latest update!



  • character name LunarShine
    Familyname Sekiro

    cant log in any char with this account



  • Same here, all my chars crash right before entering the game.

    Family Name: Alone


  • Community Manager

    @Somar said in Update Regarding Consistent Crashes:

    Same here, all my chars crash right before entering the game.

    Family Name: Alone

    @spudik said in Update Regarding Consistent Crashes:

    character name LunarShine
    Familyname Sekiro

    cant log in any char with this account

    Hey! Can you both navigate into “My Documents” and then find the “Crimson Desert” folder, inside you’ll find a “dump” folder which contains files needed for us to solve this issue. please select the latest file in that folder sorting by date and sending it to me in a private message.

    (This also goes for the rest of you posting in here)



  • Character Name: ShinnChan/Zakuro/ImSoMoist/DAunini/SoAnimeFine/Kadabra
    Family Name: TwilightBrigade

    e69a9833-5ea8-4aa2-bd02-1b5c5e021cca-image.png



  • This post is deleted!

  • Community Manager

    @Zakuro said in Update Regarding Consistent Crashes:

    Character Name: ShinnChan/Zakuro/ImSoMoist/DAunini/SoAnimeFine/Kadabra
    Family Name: TwilightBrigade

    e69a9833-5ea8-4aa2-bd02-1b5c5e021cca-image.png

    Thank you, I got the dump folder you sent, although I removed your message containing the link for safety measures.



  • some other info
    OS Name Microsoft Windows 10 Pro
    Version 10.0.18363 Build 18363
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-QMBGQP3
    System Manufacturer System manufacturer
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor AMD Ryzen 7 1700X Eight-Core Processor, 3800 Mhz, 8 Core(s), 16 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 6401, 2018-12-07
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product CROSSHAIR VI HERO
    BaseBoard Version Rev 1.xx
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume8
    Locale United States
    Hardware Abstraction Layer Version = “10.0.18362.356”
    Username DESKTOP-QMBGQP3\ZakuroJ.A.R
    Time Zone Eastern Summer Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 7.96 GB
    Total Virtual Memory 21.2 GB
    Available Virtual Memory 7.90 GB
    Page File Space 5.25 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes



  • @Vermillion I dunno if you know about this, but Battle arena dummies are missing, so we can’t train on them. Could you ask hwang to respawn them thank you <3



  • well doing a clean windows install see if that helps



  • any new info?



  • Character Name: FoulLanguage
    Family Name: Kaioken

    I’m able to connect and stay connected sometimes for 2-5 minutes before it crashes. Also can’t switch characters. If I go to disconnect to try and switch characters, the game crashes as soon as i click disconnect in the escape menu.

    I’ve cleared cache, repaired, Deleted and reinstalled. Still unable to play. Just going to go to sleep and hope this is resolved soon.



  • @FoulXD could just be a memory leak or maybe velia is bugged or something



  • CAN CONFIRM, crashes are now only occuring in VELIA, after afk in velia for about 5 mins, i crash, but can roam the entire map fine

    maybe there is some special NPC in velia or a boat or something thats causing issues



  • with my test account, no crashes in velia or when talking npc /switching to another char



  • All characters can’t enter the world always crash.

    Character Name: Yarouchi
    Family Name: Fucia



  • falling into the ground and cant hit escape cause game crash very fast

    Family : AsyLLuM
    Char :TouchMe



  • all characters cause crash right after loading complete

    Character Name: Fifu
    Family Name: ShadowFang



  • Family name: clx
    Cant enter the game, black screen after selecting a character to log in…



  • Hello,

    Unable to loggin since the release yesterday. Really annoying. Can u help me?

    Family name: Story
    Character : Newgate

    I’m a III supporter, I heard maybe being a supporter is the problem.

    Please help .


Log in to reply